Ace Hardware Corporation is pleased to announce that Merrill Ace Hardware of Merrill achieved designation as a“Pinnacle Performance Retailing” store for its outstanding performance. Developed as part of Ace’s long-term retail growth strategy, 20/20 Vision, Pinnacle Performance Retailing is laser-focused on Ace’s customers, helping to ensure that Ace stores deliver on its brand promise day in and day out.
For more than 90 years, Ace Hardware has been serving its neighbors with helpful service and quality products. With more than 4,800 stores in more than 60 countries, the team at Merrill Ace is one of only a few hundred Ace retailers to achieve this prestigious Pinnacle status. To achieve Pinnacle Performance Retailing, the team at Merrill Ace successfully completed a number of key performance drivers that will help them provide a better overall shopping experience in their local community.
One example of a proven performance driver is “Helpful Certification,” the foundational element of Ace’s “Certified Ace Helpful” retail training curriculum. To become certified, Ace Hardware associates complete courses such as Helpful 101 and 201 and the store conducts a week-long team-based certification event.
“For a store to achieve Pinnacle Performance Retailing is an outstanding accomplishment,” said Dan Miller, Vice President, Retail Operations and New Business, Ace Hardware Corporation. “We’re pleased to recognize Merrill Ace and its associates for their outstanding achievements, and proud to say they’re a part of the Ace family.”
“The team at Merrill Ace is incredibly pleased to have earned the status as a Pinnacle Performance Retailing store,” said Tim Haight, owner at Merrill Ace Hardware. “What this means for our customers is that we are more committed than ever to providing our loyal shoppers with the best possible retail experience; from customer service to product offerings and more, we’re taking ‘Ace helpful’ to a new level.”